After an online consultation, hospital admission to a neurosurgical clinic in Germany for certain operations may be considered if medically indicated. Admission and treatment conditions must be agreed with the receiving hospital.Treatment may be covered by German or European health insurance if the policy covers the treatment concerned and the necessary approvals have been obtained, or it may be paid for by the patient.Inpatient treatment is paid for directly to the hospital; where insurance applies, billing follows the hospital's and insurer's conditions. This payment is separate from payment to me for the online consultation.At the patient's request, assistance with arranging admission and logistics may be provided separately, especially for patients from other countries. This organisational assistance may carry a fee. Its scope and cost are discussed during the consultation and agreed in advance. This fee is separate from hospital treatment costs.

No. You can complete the form and book a consultation without creating an account.

A standard written consultation costs €50, an urgent written consultation €100, and a 30-minute online consultation by video or telephone €100.

Consultations are provided on a private payment basis only. You pay for the service yourself. We do not bill insurance companies, public institutions or other organisations. Reimbursement through this service is not provided or guaranteed.

For a standard written consultation, within 48–72 hours; for an urgent consultation, within 24 hours, including weekends. The period begins once payment has been confirmed and all required medical materials have been received.

Indicate in the form which documents you have and which are missing. If the information supplied is insufficient for an assessment, clarification or additional materials may be needed. The response period begins once the required materials have been received.

Yes. You can request an independent assessment of your diagnosis and proposed treatment. Attach existing medical opinions and examination results, and set out the questions you would like to discuss.

If you are helping a relative submit a request, enter the patient's own details and explain who is completing the form. Their medical documents must be sent with their consent or appropriate legal authority.

When booking, indicate your preferred way to connect: video via Google Meet or Zoom, or audio via WhatsApp or Viber. The consultation lasts 30 minutes. Prepare your documents and a list of questions before the conversation.

Check your spam folder and that you entered the correct email address. If there is no confirmation, contact us with the patient's name, the selected service and the date the form was submitted. Do not pay again until the situation has been clarified.

Contact us to agree on a method for transferring your files. Use the same patient first and last name as in the form.

If you need to change your appointment, please let us know as early as possible. Cancellation and refund conditions are set out on the Terms and Conditions and Refund Policy pages.

An online consultation allows us to discuss your situation and assess the materials provided. Depending on your condition, an in-person examination or further investigations may be required.

No. An urgent written consultation with a response within 24 hours is not emergency care. If your condition requires immediate help, do not wait for a response through the website; contact your local emergency service.

Phone / WhatsApp / Viber: +49 176 29207140Email: doctorsaftaradu@gmail.comYou can use these contact details for enquiries about booking, payment and document transfers. A medical consultation is arranged through the corresponding service on the website.