Terms and conditions
Provider and service
Services are provided by Radu Safta, a specialist in neurosurgery (Facharzt für Neurochirurgie). The qualification was obtained in Moldova and recognised in Germany. A written consultation or second opinion is an individual medical assessment of the information and documents supplied. The scope of the service is described on its service card.
Remote assessment
Conclusions depend on the completeness, quality and currency of the materials. Remote assessment cannot include an in-person neurological examination and is not always sufficient for a definitive conclusion. The doctor may request further materials, recommend an in-person examination or explain why an adequate remote assessment is not possible. Recommendations should be discussed with your treating doctor. No particular treatment outcome is guaranteed.
Emergencies
This service does not provide emergency care or continuous monitoring. If your condition changes suddenly or deteriorates rapidly, seek emergency assistance: in Germany and the EU, call 112; elsewhere, call your local emergency number. The urgent service means a shorter turnaround for a written response.
Submitting a request
The patient completes the form, sets out their questions and supplies accurate information and documents. Legal authority is required to transmit another person's data.
Submitting the form does not mean that the request has been unconditionally accepted.
Fees and private payment
The price and scope of the service are stated before ordering. Patients pay for the service themselves. We do not bill insurers, public institutions or other organisations directly. These services are not offered as services paid for by the statutory health insurance system. Reimbursement is neither promised nor guaranteed. Patients must clarify any possible reimbursement before ordering; a third party's decision does not alter the obligation to pay for the service provided.
Additional paid services require a separate agreement.
Written response times
Standard consultation: 48–72 hours after payment has been confirmed and all required materials have been received.
Urgent consultation: 24 hours after payment has been confirmed and all required materials have been received, including weekends.
If materials are incomplete or illegible, clarification will be requested. Time spent waiting for required materials is excluded from the response period. If the deadline cannot be met, the patient will be offered a new deadline or cancellation with an appropriate refund.
Delivery of the response
The patient receives a written response. Patients must provide correct contact details and notify us of any changes.
For video and in-person consultations, where offered, booking and rescheduling conditions are stated separately before ordering.
Liability
Liability is governed by applicable law. Mandatory patient rights and liability that cannot legally be limited remain unaffected. The opinion is intended for the patient and may be shared with their treating doctors.
Cancellation and refunds
The consultation cancellation and refund policy published on the website applies.
Contact
Mitteldrift 4, 17375 Mönkebude, Deutschland.
Email: doctorsaftaradu@gmail.com.
Phone / WhatsApp / Viber: +49 176 29207140.
These contact channels are not an emergency service.