Refund rules
Scope
This policy applies to paid medical consultations on the Radu Safta website. The patient's mandatory statutory rights remain unaffected.
How to cancel a request
Email doctorsaftaradu@gmail.com with your name, the service and the order number. You do not need to resend medical documents.
Before medical work begins
If you cancel before the individual review of your materials begins, the fee is refunded in full. Receiving a form or an automated notification does not itself constitute the start of work.
After work has begun
The patient may discontinue the service. Payment for the completed part is determined by the services actually provided, the agreed calculation and applicable law. The patient receives an explanation of the calculation; the remaining amount is refunded.
If a request is not accepted
If the doctor does not accept the request, the payment is refunded in full. If remote assessment proves impossible after work has begun, the patient is informed of the reasons. Charges for completed work are permissible only where there is a legal basis.
Incomplete materials
The patient will be asked to supply missing, damaged or insufficient documents. The response period does not begin until the necessary materials are received. On cancellation, the refund depends on the portion of the service actually provided.
Missed deadlines
If the agreed deadline cannot be met, a new date is offered. If the patient declines, the service may be terminated with an appropriate refund. If an urgent deadline is missed for reasons attributable to the provider and the patient agrees to a standard consultation, a refund of the tariff difference or cancellation with an appropriate settlement is offered.
After receiving the opinion
Disagreement with a medical conclusion does not itself mean that the service was not provided. The right to report errors and assert statutory claims remains unaffected.
Incorrect or duplicate payments
Such payments are refunded after the transaction has been checked.
Refund method and timing
Refunds are normally made using the original payment method. Any alternative method is agreed without additional cost to the patient. The refund is initiated within 14 calendar days after its basis and amount have been confirmed; receipt of the funds depends on the bank and payment provider.
Private payment
Patients pay for the consultation themselves. We do not bill insurers or public institutions directly. Reimbursement is neither promised nor guaranteed; patients must clarify any possible reimbursement themselves before ordering.
Contact: doctorsaftaradu@gmail.com; +49 176 29207140.